OJahoba Authentic Items Policy
At Ojahoba, we are committed to ensuring that every product sold on our marketplace is 100% authentic, original, and as described. We do not allow the sale of counterfeit, fake, or imitation products under any circumstances.
What We Mean by “Authentic”
An item is considered authentic if it is:
- Original and legally sourced from the manufacturer, licensed brand, or authorized distributor
- Not counterfeit, pirated, fake, or an unauthorized replica
- Properly labeled and accurately described in the listing, with clear brand names, images, and specifications
❌ Prohibited Items
The following are strictly prohibited on Ojahoba:
- Counterfeit or replica products (e.g. “fake designer” items)
- Items using misleading branding, trademarks, or logos
- Grey market goods without proper certification or approval
- Unlicensed digital products (e.g. pirated software or content)
📦 For Sellers
All sellers on Ojahoba must:
- List only original and verified items
- Provide clear product descriptions, images, and brand labels
- Retain proof of authenticity, invoices, or supplier information upon request
- Respond promptly to authenticity inquiries or complaints
Failure to comply may result in:
- Product delisting
- Temporary or permanent suspension of your seller account
- Legal action or report to regulatory bodies
🛍️ For Buyers
Buy with confidence. If you believe a product you purchased is not authentic, you can:
- Report the item directly via your order dashboard
- Contact Ojahoba support within 7 days of delivery
- Request a full refund if the claim is verified
We will investigate all authenticity claims seriously and take swift action where necessary.
🤝 Our Promise
Ojahoba is built on trust, transparency, and quality. We are committed to protecting buyers from fakes and ensuring sellers meet the highest standards of product authenticity.
Together, let’s keep Ojahoba royal — and real.
