Ojahoba offers a 3 days return window for items that meet the requirements for return. Please contact us via any of our contact channels within three days of delivery and we will ensure you get resolution
Return Instructions
STEP 1:
Send a Complaint
Also include pictures of the product that was delivered to help@ojahoba.com as a means of evidence.
STEP 2:
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
STEP 3:
Update On Returned
We will send you a return Update, this will enable you to know the status of your return.
STEP 4:
Get Resolution
Upon our confirmation of the receipt of the item by the Seller, Ojahoba will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Ojahoba.
Items not eligible for Returns
- Products that have been altered from their original or opened by an authorized personnel without permission.
- Product with tampered or missing serial Universal Product Code numbers (UPC).
- Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
- Products damaged due to misuse.
- Products in beauty, health and personal care category.
- Jewellery, innerwear, bed sheets, lingerie and socks.
- Books and CDs
Frequently Asked Questions (FAQs)
How do I request to return an item?
Please call us on 07020973418 / 07046399194 or send an email to help@ojahoba.com. You can also chat us on Whatsapp (07020973418)
Can I return if my item is outside the warranty period?
No, you will be required to refer the item to the service centre. Kindly contact us
How do I return an item?
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at the closest ojahoba closet
Once retrieval is initiated, what happens next?
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to our closet.
Can my item be retrieved?
Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
Can my warranty be voided?
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
I initiated a return but have not gotten a response and its over 48 hours, what do I do?
Please contact us
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
How do I track my return status?
We will keep you updated by email and SMS about the status of your return.
Once return of my package is done, how long will it take to be refunded?
Depending on the complaint, a refund would be made to you immediately the return is confirmed or refund will be made after claim on defect is validated
Can I return my item after the stated returns timeline?
You will not be able to return after 3 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service center by an after-sales support team.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up
How long do I have to request for return?
You can request a return within 3 days for all eligible items if:
- You receive a wrong, damaged, defective, product standard/quality or incomplete item.
- You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.
Note that for changed mind, the return has to be authorized by the seller
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Need help?
Contact us at help@ojahoba.com for questions related to refunds and returns.